Effective Date: July 6, 2026
At Everest Executive Transportation LLC, we understand that travel plans may change. This Refund & Cancellation Policy explains the terms that apply when a reservation is canceled, modified, rescheduled, or not completed.
By booking transportation with Everest Executive Transportation LLC, you agree to the terms outlined below.
- General Cancellation Policy
Cancellation requests must be submitted by telephone, email, or another approved communication method.
A reservation is considered canceled only after confirmation has been provided by Everest Executive Transportation LLC.
- Point-to-Point Reservations
Point-to-point reservations may be canceled without cancellation charges if notice is received at least 24 hours before the scheduled pickup time.
Reservations canceled with less than 24 hours’ notice may be charged up to the full reservation amount.
- Hourly Chauffeur Service
Hourly reservations require at least 48 hours’ notice for cancellation.
Reservations canceled after this period may be subject to charges of up to the full booking amount.
Unused reserved hours are not eligible for refund.
Additional time requested during service will be billed according to the applicable hourly rate and is subject to vehicle availability.
- Weddings, Proms & Special Events
Due to the advance scheduling and vehicle allocation required for special events, cancellations must be received at least 14 days before the scheduled service date unless otherwise stated in a separate written agreement.
Late cancellations may result in charges up to the total reservation value.
- Reservation Modifications
Requests to modify pickup time, destination, passenger count, vehicle type, or itinerary are subject to availability.
Changes may affect the total price of your reservation.
Although we will make every reasonable effort to accommodate requested changes, modifications cannot be guaranteed.
- No-Show Policy
A reservation will be considered a No-Show if:
- The passenger fails to appear at the scheduled pickup location.
- The passenger leaves before meeting the chauffeur.
- Incorrect pickup information was provided.
- Dispatch is unable to contact the passenger after reasonable attempts.
- The complimentary waiting period expires without communication.
No-Show reservations are considered fully earned services and are not eligible for refund.
- Airport Pickups
When valid flight information is provided, our dispatch team monitors commercial flight arrivals and adjusts chauffeur dispatch whenever reasonably possible.
Complimentary waiting time includes:
Domestic Flights
- Up to 60 minutes after the aircraft lands.
International Flights
- Up to 90 minutes after the aircraft lands.
Additional waiting time beyond the complimentary period will be billed according to our current rates.
Flight delays resulting from severe weather, airline operational issues, airport closures, government restrictions, or other circumstances beyond our control do not automatically qualify for refunds.
- Weather & Unforeseen Circumstances
The safety of our passengers and chauffeurs is our highest priority.
In the event that severe weather, road closures, natural disasters, government restrictions, or other conditions make transportation unsafe or impossible, Everest Executive Transportation LLC reserves the right to delay, reschedule, substitute vehicles, or cancel service as reasonably necessary.
Whenever possible, we will work with customers to arrange an alternative service time.
- Refund Processing
Where a refund is approved, it will be issued to the original payment method whenever reasonably possible.
Processing times may vary depending on your financial institution or payment provider.
Applicable processing fees charged by third-party payment processors may not be refundable.
- Charges That May Not Be Eligible for Refund
Depending on the circumstances, the following may remain payable:
- Waiting time
- Overtime
- Parking fees
- Airport fees
- Tolls
- Holiday surcharges
- Vehicle damage
- Cleaning charges
- Additional authorized services
- Services already performed
- Vehicle Damage & Cleaning Charges
Passengers are responsible for damage caused by themselves or members of their party.
Cleaning, repairs, detailing, replacement, or loss-of-service charges resulting from excessive mess, spills, smoking, burns, bodily fluids, or property damage may be charged to the payment method associated with the reservation where permitted by law.
- Chargebacks
If you believe a billing error has occurred, we encourage you to contact us before initiating a chargeback with your financial institution.
We are committed to resolving billing concerns promptly and fairly.
Where appropriate, reservation confirmations, electronic communications, payment records, GPS records, and related documentation may be provided to financial institutions to assist in resolving disputed transactions.
- Policy Updates
Everest Executive Transportation LLC reserves the right to revise this Refund & Cancellation Policy at any time.
The most current version will always be available on our Website and becomes effective immediately upon publication.
Contact Us
If you have any questions regarding cancellations, refunds, or reservation changes, please contact us:
Everest Executive Transportation LLC
Bridgewater, Massachusetts, USA
Website: www.EElimoServices.com
Email: info@eelimoservices.com
Phone: +1 (857) 251-4541
